Back
I'm ready
Try again
Continue
Take photo
Accept
Scan again
Confirm info
Cancel
Double tap on the screen for help on how to position your face
Select enter or the space bar for help on how to position your face.
The camera is too close
The camera is too far away
Your face is too far to the left
Your face is too far to the right
Your face is too low
Your face is too high
Your face is turned too far to the left
Your face is turned too far to the right
Your face has moved too far to the left
Your face has moved too far to the right
Face not detected or too far from the camera
Hold your device at eye level
Camera Too Close
Camera Too Far Away
Move the camera to eye level
Position your face in the oval
Look Straight Ahead
Hold steady for 3 seconds
Hold steady for 2 seconds
Hold steady for 1 second
Look Straight Ahead
Remove dark glasses
Do not smile or frown
Move to an area with less light
Move to an area with more light
Center your face
Position your face in the oval
Move away from the camera
Move further away from the camera
Move closer to the camera
Move closer, fit your face in the oval
Move even closer to the camera
Raise your phone to eye level
Look directly into the camera
Keep your head in a straight position
Keep your head in a straight position"
Keep your head in a straight position
Do not move. Almost done!
Fix lighting – not too bright or dark
Fit your face in the oval and press "I'm ready".
Position your face in the oval
select "I'm ready" and move closer
Your image
Correct pose
Use the correct pose and lighting
Do not smile or frown
Try cleaning your camera lens
Camera permissions were not remembered in Firefox.
Enable "Remember Permissions"
The camera is being used by another app.
Close the other app.
A third-party app is interfering with the video.
Close or uninstall the app.
Your device cannot securely access the camera.
Use a different device.
If you need more help <br/><a href='https://livenesscheckhelp.com/' target='_blank' style='text-decoration:underline; font:inherit; pointer-events:all;'> check how to fix camera access issues</a>.
Try again
Back
Adjust your device or browser settings to allow camera access.
Before we begin click the button below to open full-screen mode.
Open full screen
Starting camera...
Loading camera...
Show the front of the document
Show the back of the document
Confirm the photo is clear
Confirm the photo is clear
Additional review<br/>required
Review and confirm
Scroll down
Show the back of the document
Face verification successful
Verifying your face
Uploading encrypted document
The document photo did not match your face
Document scan complete
Front of document scanned
Back of document scanned
Passport scan complete
Photo-based document scan complete
Document photo capture complete
Your face does not match the document photo well enough
The document is not fully visible
The text on the document is not legible
This type of document is not supported — please use a different one
The barcode did not scan — please try again
Verifying face"